Customer Service Representative

8:00am - 4:30pm

If you can (1) Be on time (2) Have a high level of self-awareness and (3) Super accountable for your work...then CPS Fluidics is the place for you!

At CPS Fluidics, We believe the world is made better through the ethical deployment of technology. We partner with like-minded organizations and individuals in the biotech and scientific community to provide custom product solutions to solve their fluidic and microfluidic needs. This position will provide support for the sales and operations team.

• Primary contact for general incoming calls
• Receive and input sales order entry
• Create production targets
• Ensure adherence to weekly shipping schedule
• Customer communication and coordination to include updating of customer order status and quality data
• New customer setup
• Administer RMA’s (Return Material Authorization)
• Attend operations meeting
• Perform other duties and assist others as needed.

Preferred Skills

• Must work well with others across entirety of the organization and product and collaborate within a small, multi-disciplinary team. Soft skills a must.
• Good verbal and written communication. Able to articulate observations, findings and results in a concise and meaningful manner.
• Must be detail oriented, have a sense of urgency and able to multitask.
• Strong computer skills, especially within Microsoft office.

Qualifications and Education Requirements

• Bachelor’s degree preferred
• Experience working in a professional environment preferred
• Ability to walk, stand, kneel, crouch, use hands/arms and lift/move up to 25 pounds.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to Relocate:

• Wallingford, CT 06492: Relocate before starting work (Required)

Work Location: In person